Mercury Pacific provides total travel management services to ensure a smooth and satisfying experience for your travelling group.
Mercury Pacific’s speciality is inbound group travel throughout New Zealand and Australia. We create custom tours for wholesalers and provide travellers with unforgettable experiences from start to finish. We can arrange tours for groups of any size, from 6 to 600, any budget and any type, including (but not limited to) series, closed group, incentive and shore excursion.
We cater to the special interests of every group we encounter and are happy to prepare tours to include any diversion, such as:
Along with meeting any special requirements, we put extra effort into each of the services we provide, for our wholesalers and travellers alike.
Because of our time in the industry and our real understanding of what travellers want when they visit our locations, we consider each group’s type, market, makeup, special interests, requirements and budget when we develop each itinerary. Our experience with overseas agents from numerous markets informs our itineraries as much as our consideration of travellers’ requests. We anticipate needs ahead of time and take pride in ensuring smooth experiences that exceed expectations. We don’t do one size fits all: every itinerary is unique, and is agreed upon before travel starts, though we are flexible enough to make adjustments and allow for changes once travellers arrive.
Mercury Pacific is able to arrange suitable accommodation for any budget, from youth hostels and farm stays to comfortable hotels and luxury lodges. We are familiar with all of our accommodations and can meet each particular group’s needs. We will happily consult with you about your clients’ budget, amenity, and star rating expectations and provide a package that suits.
We arrange late model, high quality (3, 4, and 5 star) tourist coaches in sizes to suit each group (12-60 seats), and a luxury level to suit each budget without compromising comfort and safety. We also arrange self-drive vans to suit groups of less than 12. We keep in touch with guides and drivers as tours progress and also provide 24-hour emergency assistance to travellers who opt for self-drive options.
Each of our tours can be accompanied by friendly local guides who are experienced in working with groups, catering to their interests and allowing for diversions. We are able to match appropriate guides to groups to guarantee bespoke tours for those who chose this option. We can also provide drivers who are experienced guides for more budget-conscious tours.
Sightseeing and Attractions
Our local contacts are the best in the business, from tour guides and drivers to accommodation providers and we trust them to show our travellers the best our locations have to offer. Our own travel experiences and our inside knowledge of the industry ensure we create innovative, one of a kind tours which include the attractions people want to visit as well as the out of the ordinary places that make a trip unique. We tailor itineraries to match the makeup of the group to give travellers the trip they want.
24 Hour Emergency Assistance
We are on-call all day, every day, to assist with emergencies, give advice, contact service providers, adjust arrangements and do whatever is needed for each tour to meet all expectations. When your clients arrive, we treat them as our guests. It is our pleasure to look after them and give them extra attention; testimonials from our travellers attest to the value they place on this kind of service.